Privacy Policy
Last updated 11 November 2026
This policy explains how ZMConsults LLC ("we", "us") handles information when fitness coaches use our software and when people message those coaches on Instagram or Facebook.
Who we work for
We provide software and services to coaches (our clients). When you message a coach, the coach decides how your conversation is handled, and we process it on the coach's behalf.
What we collect
- Messages you send to a coach's Instagram account or Facebook Page, and the replies sent back.
- Basic profile details the platform shares with the coach, such as your name, username and profile ID.
- Details you choose to share in the conversation, such as your goals, time zone, email or phone number, and call bookings you make.
- For coaches and our staff: account details and usage of the ZM AI app.
How we use it
- To reply to you, answer questions and book or confirm calls with the coach.
- To let the coach and our team see the conversation and step in as a person.
- To keep the service working, secure and improving.
We do not sell personal information and do not use your messages for advertising.
Who we share it with
The coach you messaged and their team; service providers that host or process data for us (for example cloud hosting, databases, messaging tools, calendar tools and AI model providers), bound to use it only to provide our service; and authorities when the law requires it.
How long we keep it
We keep conversation data while the coach uses our service and for up to 12 months after, unless you ask us to delete it sooner or the law requires longer.
Your choices
You can ask to see, correct or delete your data at any time. See Data Deletion or email marco@bestinthegame.info. You can also stop messages by not replying or by blocking the account.
Security
Data is stored with access controls and encrypted connections. Access is limited to people who need it to provide the service.
Contact
ZMConsults LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA · marco@bestinthegame.info